Support & Contact

Need Help? We're Here!

At Park Memories, your experience matters. Whether it's a bug, feature request, or general question, reach out—we respond within 24-48 hours.

How to Get Support

  1. In-App Help: Tap the profile icon > "Help & Feedback" for FAQs and report issues.
  2. Email Us: Send details to [email protected]. Include your device (iOS version), app version, screenshots, and description.

Common Issues

  • Login Problems: Clear cache or reset password via email.
  • Sharing Fails: Check family code and internet; ensure permissions granted.
  • Location Errors: Enable in device settings (Settings > Privacy > Location Services > Park Memories).
  • Photo Uploads: Supported formats: JPEG, PNG; max 10MB.

FAQ

How do I delete my account?

Go to Settings > Account > Delete Account. Data is removed within 30 days, except backups (6 months).

Is my data private?

Yes—family-only sharing; encrypted via Firebase. See Privacy Policy.

Premium Features?

Free core app; subscribe via Apple for ad-free extras.

Feedback?

Love it or suggestions? Email us!

Contact Details

  • Email: [email protected] (primary)
  • Mail: EdenTV Support, Philadelphia, PA, United States

We're a small team passionate about family memories—thanks for choosing Park Memories!